Age verification and eligibility to play
Netbet requires all players to be at least 18 years old. Age verification takes place during registration and is enforced through a Know Your Client (KYC) procedure.
When creating your account, you must provide your date of birth. During registration and at every login, your player data is checked against the OASIS blocking database. This is a Germany-wide database that identifies players who have excluded themselves from multiple operators.
Netbet does not process payments for accounts that do not meet the age requirement and may lock accounts without prior notice if it is determined that a player is under 18 years old.
Play limits and control features
Netbet offers several tools to help you control your gambling behaviour. You can set deposit limits, loss limits and stake limits.
Under German gambling law (GlüStV 2021) the standard deposit limit is 1.000 EUR per calendar month. The maximum stake per spin is limited to 1,00 EUR.
You can set these limits during registration or at any time via your account. Limits take effect immediately and cannot be increased immediately to prevent impulsive actions.
- 1.000 EUR per calendar month
- Loss limits: You can set a maximum loss limit per day, week or month
- 1,00 EUR per spin
- Limits must correspond to gambling progression
Self-exclusion
Self-exclusion is a tool that allows you to lock your account temporarily or permanently. During self-exclusion, you cannot access your account or make deposits.
You can request self-exclusion via your account. The block takes effect immediately. After the set period expires, you can lift the self-exclusion by contacting Netbet customer service.
Self-exclusion via Netbet is separate from the OASIS database. If you want to exclude yourself nationwide via OASIS, you can register directly with the OASIS service centre.
OASIS and cross-border exclusion
OASIS is a Germany-wide, provider-independent blocking database that allows players to exclude themselves from multiple gambling operators at the same time. When you register with OASIS, your data is compared with the databases of all participating operators.
Netbet performs OASIS checks when accounts are created, at every login and before granting bonuses. This prevents blocked players from creating accounts or accessing active accounts.
LUGAS is a cross-border gambling operator identification system that stores the limits you set. The information is transmitted to meet the requirements of the GlüStV 2021 and allows you to manage your gaming activity across multiple operators.
Help and support
If you are concerned about your gambling behaviour or need help, various resources are available. These include counselling services, helplines and online resources from not-for-profit organisations.
Netbet does not offer its own counselling service but will refer you to external support resources. The Netbet customer service can point you towards organised support.
In Germany, you can contact addiction counselling centres which offer free and confidential advice. These services are funded by state health provision and can be accessed through local health authorities.
Account security and login protection
After five consecutive failed login attempts, your account will be temporarily locked for security reasons. Netbet will then require you to submit a copy of an official photo identification document before your account is reactivated.
Use a strong, unique password for your Netbet account. Never share your login details with anyone else. If you believe your account has been compromised, contact Netbet customer service immediately.
Netbet uses state-of-the-art encryption technology to protect your data and transactions. All communication with the Netbet server is encrypted.
FAQ
Do I need to be of legal age to play at Netbet?
18 years old. Netbet verifies your age during registration and carries out regular checks.
How do I set a deposit limit?
1.000 EUR per calendar month. You can also set lower personal limits.
What is OASIS?
OASIS is a Germany-wide, provider-independent blocking database. When you register with OASIS, your data is compared with the databases of all participating gambling operators, including Netbet. Netbet carries out OASIS checks at registration and at every login.
Can I self-exclude my account?
Yes. You can request self-exclusion via your Netbet account to block access temporarily or permanently. The block takes effect immediately. Alternatively, you can exclude yourself across multiple operators nationwide via OASIS.
Where can I get help with a gambling problem?
If you are concerned about your gambling behaviour, you can contact Netbet customer service, who will refer you to external support resources. In Germany, local addiction counselling centres offer free and confidential support, accessible through local health authorities.
